Which technique is effective for conflict resolution?

Active listening is an effective technique for conflict resolution because it involves fully concentrating, understanding, responding, and remembering what the other person is saying. This skill fosters an environment of respect and understanding, which is crucial during a conflict. By demonstrating genuine interest and empathy, a supervisor can facilitate open communication and help both parties feel heard and validated. This is essential in de-escalating tensions and leading to constructive dialogue, where solutions can be collaboratively explored.

In contrast, aggressive negotiation can lead to further conflict as it often involves domination and a lack of consideration for the other party's feelings or perspectives. Avoiding communication is counterproductive as it leaves issues unresolved and can increase misunderstandings. Engaging in personal attacks not only escalates the conflict but also damages relationships, making it more difficult to reach a resolution. Overall, active listening promotes cooperation and mutual understanding, making it the most effective technique in resolving conflicts.